Refund & Return Policy | VOYSILI

Last Updated: June 2026 Thank you for shopping at VOYSILI. We are committed to providing high-quality cordless garden power tools and satisfactory shopping experience. This refund and return policy applies to all orders placed on https://voysili.com. Please read the following terms carefully before submitting a return or refund request.

 

1. General Return Eligibility

We offer a 30-day hassle-free return & refund window starting from the date you receive your package. All return requests must be submitted within this period. To qualify for a refund or exchange:

  • The product must be unused, undamaged and unmodified, with all original packaging, user manuals, batteries, chargers, blades and full accessories intact.
  • All labels and protective films must remain attached.
  • Returns without prior approval will not be accepted or processed.
  • This policy applies to all regular-priced products. Special flash sale items, clearance goods and customized products are non-refundable and non-exchangeable.

 

2. Return Shipping Responsibility

We divide shipping costs based on return reasons:

  • Our Responsibility (Product Defect, Wrong Item, Missing Accessories, Damaged in Transit)If you receive defective, incorrect or incomplete products, or the package is severely damaged during delivery, we will cover all return shipping fees. We will arrange replacement, full refund or partial refund according to your choice. Please take clear photos of the package, product defects and order number and contact our support team first.
  • Customer’s Responsibility (Personal Reasons)If you return products due to personal reasons such as wrong purchase, dislike, improper size or change of mind, you need to bear all return shipping fees. Original shipping fees incurred when placing the order will not be refunded.

 

3. Step-by-Step Return & Refund Process

Please follow the standard procedure to ensure your request is processed quickly:

  • Submit a requestSend an email to our official support mailbox with your order number, full name, return reason and related photos. Our team will review your application within 24 working hours and send you a return authorization (RMA) and return address.
  • Send back the packagePack the product securely with all original items, paste the RMA label and deliver it to the designated logistics provider. Please keep the tracking number properly.
  • Inspection & ProcessingAfter we receive and inspect the returned goods to confirm compliance with return rules, we will start the refund or exchange process within 3–5 working days.
  • Fund ArrivalRefunds will be issued via your original payment method. The actual arrival time depends on your payment provider, bank or card issuer (usually 3–7 working days).

 

4. Non-Refundable Situations

We reserve the right to reject refund or return requests under the following circumstances:

  • Return requests submitted after the 30-day valid period.
  • Products that have been used for a long time, disassembled, modified or artificially damaged.
  • Missing original packaging, accessories, manuals or parts.
  • Damage caused by improper operation, overload use or failure to follow product instructions.
  • Consumable parts (blades, nozzles, seals) that are worn out during normal use.
  • Unauthorized returns without RMA confirmation.

 

5. Exchange Service

If you prefer product exchange instead of refund, please state your required product model in your return email. The exchange process follows the same rules as returns. If the new product has a price difference, we will charge or refund the difference accordingly.

 

6. Promotion & Discount Order Rules

  • Orders paid with discount code VOY20or other promotional activities are also covered by our 30-day return policy. The refund amount will be calculated based on the actual payment amount.
  • For orders enjoying free shipping over $99: If the returned goods cause the remaining order amount to be less than $99, the standard shipping fee will be deducted from your refund.

 

7. Warranty vs. Refund

Our cordless power tools come with official warranty service. If the product fails within the warranty period due to manufacturing quality problems, we prioritize free replacement parts or maintenance services instead of direct refunds. For detailed warranty terms, please check our Warranty page. Damage caused by human error is not covered by the warranty and refund policy.

 

8. Contact Us

If you have any questions about our refund and return policy, please feel free to reach out to our customer service team: Email: [email protected] Service Hours: Monday – Friday, 9:00 AM – 6:00 PM  

We will reply to all inquiries within 24 hours.