1.Information We Collect

We collect information you provide voluntarily, and basic information automatically collected during your site visit.

Information You Provide Manually

  • Full name, email address, contact phone number
  • Shipping address, billing address and US zip code for order delivery
  • Order purchase history, checkout notes and after-sales message content
  • Email address if you subscribe to our store discounts and new product updates

We do not store your full credit card, debit card or banking information. All payment transactions are securely processed by authorized third-party payment platforms.

Automatically Collected Information

We collect basic browsing data including device type, browser type, site access time, viewed product pages, IP address and website cookies to maintain normal site operation.

2.How We Use Your Information

  • Process, confirm, pack and ship your orders within the United States
  • Send order confirmation, shipping tracking, return and after-sales notification emails
  • Reply to your product, order, shipping and refund consultation
  • Optimize website function, product display and overall shopping experience
  • Send exclusive discount codes, promotional offers and garden tool tips to subscribed users
  • Prevent fake orders, transaction fraud and unauthorized website access

You may unsubscribe from promotional marketing emails at any time with one click.

3.Information Sharing

VOYSILI will never sell, trade or lease your personal information to any third party for commercial use.

We only share necessary customer data with trusted U.S.-based service providers for order completion, including domestic shipping carriers, payment processors, website hosting and technical maintenance teams. All cooperating parties are prohibited from using your personal data for other purposes.

We will disclose user information only when required by official U.S. legal requirements.

4.Cookies Usage

Our website uses standard cookies to save your shopping cart items, browsing preferences and checkout settings, ensuring smooth checkout and site use.

You can clear or disable cookies via your browser settings at any time. Disabling cookies may affect cart saving and checkout functions.

5.Data Protection & Storage

We adopt encrypted website access and secure server storage to protect your personal information from unauthorized access, leakage or modification.

We retain your order and contact information only for transaction, after-sales and record-keeping needs, and delete invalid user data regularly.

6.Policy Updates

We may update this privacy policy occasionally for business adjustment. The updated version will be posted on this page with the latest revision date. Continued use of our website means you accept the updated policy terms.

7.Contact Us

If you have any questions about our privacy rules, please contact our support team:

Email: [email protected]

Service Hours: Monday to Friday, 9AM – 6PM