Product & Usage FAQ
A: All VOYSILI tools adopt upgraded brushless motor & lithium-ion battery tech. Built with lightweight high-strength aluminum material, friendly for women, seniors and DIY homeowners. Most tools share universal 21V battery interface for cost-saving use.
A: Yes. Our 21V lithium batteries fit most cordless series: pole saws, weed whackers, hedge trimmers, tillers and portable washers.
A: 2.0Ah battery lasts 25-40 mins; 4.0Ah battery lasts 45-60 mins under normal household yard use.
A: Yes. All high-reach pole tools feature multi-section quick connect poles, no ladder or bending needed for high-place trimming & cleaning.
A: Yes. Blades, nozzles and wearing parts are detachable and replaceable. Official replacement accessories are available in our store.
Order & Discount FAQ
A: Enter code VOY20 at checkout page, get 20% off sitewide valid for all in-stock products.
A: Sure. Guest checkout is fully supported for fast purchase.
A: Free order cancellation & modification available within 24 hours before shipment.
Shipping & Delivery FAQ
A: Free standard shipping on all orders over $99. Extra free shipping during site promotion events.
A: Estimated Delivery : Processing Time 1-2 business days , Ships in 1-2 business days.So, It takes about 2-4 days.
A: Tracking number will be sent to your registered email once shipped.
A: Take package photos and contact us with order ID, we offer free replacement or full refund quickly.
Return & Warranty FAQ
A: 30-day hassle-free return. Items must be unused with original full packaging and accessories.
A: Free return for quality defects. Buyer covers return shipping for personal-purpose returns.
A: Yes. Full warranty for main unit, battery and charger under normal household use. Damage from private disassembly, overload or human error is not covered.
A: Take package photos and contact us with order ID, we offer free replacement or full refund quickly.
After-sales & Support FAQ
A: 1.Check battery power & interface 2.Unlock safety trigger button 3.Reinstall battery, contact support if still faulty.
A: Mild heat is normal during working. Stop use once there is smoking or strange burning smell.
A: Yes. Contact our support email for wholesale price, bulk discount and cooperation details.
A: 24-hour email reply service, Mon-Fri 9AM-6PM online customer service.
