Shipping Information | VOYSILI

Order Processing Time

Once your payment is confirmed successfully, our team will process and pack your order within 1 to 2 business days. Business days refer to Monday to Friday, excluding weekends and U.S. federal holidays. During large-scale promotions, holiday seasons or order surges, the processing time may be slightly extended. We will notify you via email in advance if there is a significant delay.

All cordless garden tools, accessories and packages are carefully inspected and securely packaged before shipment to avoid damage during transit.

 

Shipping Rates & Free Shipping Rules

We offer standard shipping services for all orders across the United States, with clear rate rules as follows:

  1. Free Shipping: All orders with a subtotal of $99 or abovequalify for complimentary standard shipping within the US.
  2. Standard Shipping Fee: For orders below $99, a fixed standard shipping fee will be charged, which will be displayed clearly on the checkout page.
  3. Promotional Free Shipping: We will launch store-wide free shipping activities from time to time. The rules of ongoing promotions shall prevail.

Please note: Combined orders that meet the free shipping threshold at checkout but are partially returned afterwards will deduct the corresponding shipping fee from your refund.

 

Delivery Time & Service Area

Service Coverage

We deliver to all valid residential and commercial addresses in the contiguous United States, Alaska and Hawaii. A small remote area surcharge may apply for extremely remote locations, which will be calculated at checkout.

Estimated Delivery Time

  • Standard shipping: 2 – 4 business daysafter the order is dispatched. Delivery times are estimated by logistics carriers. Delays caused by severe weather, carrier backlogs, traffic or unexpected incidents are beyond our control. We will not be responsible for losses caused by objective delivery delays.

 

Shipment & Tracking

  1. After your package is dispatched, we will send a shipping confirmation email to your registered mailbox, including the tracking number and official tracking link.
  2. Please allow 24 hoursfor the tracking information to be updated and activated on the carrier’s system.
  3. You can also log in to your VOYSILI account and view real-time logistics status in the order details page.
  4. We cooperate with well-known U.S. local logistics carriers to ensure safe and stable delivery of your cordless tools.

 

Package Issues & Solutions

1. Lost or Missing Packages

If the tracking information shows delivered but you have not received the package, please first check around your house, mailbox, porch or community parcel pickup point. You can also contact the local courier directly for confirmation. If the package is confirmed lost, please contact our customer service with your order number, and we will arrange a reshipment or full refund for you.

2. Damaged or Defective Packages

If you receive a package with broken outer box, damaged products or missing accessories, please take clear photos and videos as proof immediately, and get in touch with our support team. We will handle replacement, partial refund or full refund according to the actual situation.

3. Refused & Undeliverable Packages

If the package is returned to us due to incorrect address, long-term no one to sign for or active refusal by the customer, the customer shall bear the round-trip shipping costs. We will resend the goods only after you pay the relevant fees.

6. Address Modification

Please double-check your shipping address, zip code and contact information before completing payment.

  • Orders that have not been shipped: You can contact customer service to modify the address for free within 24 hours after payment.
  • Orders that have been dispatched: The delivery address cannot be modified any longer. Please contact the courier for assistance.

7. Special Product Notes

Most of our cordless garden tools and lithium-ion batteries comply with U.S. domestic logistics regulations and can be delivered normally. We will mark relevant shipping labels for battery-equipped products to ensure smooth transportation.

8. Contact for Shipping Inquiries

If you have any questions about shipping fees, delivery time, tracking or abnormal packages, please feel free to contact our customer service team: Email: [email protected] Service Hours: Monday – Friday, 9:00 AM – 6:00 PM