Terms & Conditions | VOYSILI
General Rules
- All content, products, pictures, texts and trademarks displayed on this website are owned by VOYSILI. No part of this website may be copied, reproduced, distributed or used for commercial purposes without our written permission.
- You agree to use this website for legitimate personal shopping purposes only. Any illegal, malicious or commercial use is strictly prohibited.
- We reserve the right to modify, suspend or terminate any service on the website at any time according to business needs, and will post relevant notices on the page in advance when necessary.
User Account
- You may choose to register an account or use guest checkout to place orders. When registering an account, you must provide true, accurate and complete personal information.
- You are solely responsible for the security of your account password and all operations conducted under your account. Please keep your password properly and do not share it with others.
- If you find unauthorized login or abnormal activities of your account, please contact our customer service immediately. We have the right to freeze or close accounts that are used abnormally or violate relevant rules.
Product & Pricing
- All products sold on the website are genuine VOYSILI cordless garden tools. We strive to ensure that product pictures, descriptions, parameters and specifications are accurate. Minor color difference caused by display devices shall not be regarded as product quality problems.
- All prices on the website are denominated in US dollars, and all prices do not include additional taxes unless otherwise specified.
- We reserve the right to adjust product prices, update product styles and inventory information without prior notice. The price at the time of your order shall prevail.
- All promotional activities, discount codes are subject to the activity rules displayed on the page. Each discount code has a specific scope of use and validity period, and cannot be used in combination with other offers unless stated.
Order & Payment
- After you submit an order and complete the payment, the order cannot be modified or cancelled at will. If you need to adjust the order, please contact customer service within 24 hours after payment before the goods are shipped.
- We support multiple secure payment methods. All payment transactions are processed by certified third-party payment platforms. We will not collect or store your complete payment account information.
- If the payment fails, the order will be automatically cancelled. Please check your payment information and try again. We are not responsible for payment failures caused by your bank or payment service providers.
- Once the order is confirmed and paid successfully, we will arrange delivery as soon as possible according to the inventory status.
Shipping & Delivery
- We only provide delivery services to addresses within the United States. We do not support overseas delivery.
- Orders over $99 enjoy free standard shipping. We will launch free shipping activities for the whole store from time to time, and the specific rules are subject to the current activity page.
- After the goods are shipped, we will send the tracking number to your reserved email. You can check the logistics status in real time.
- The standard delivery time within the United States is 2-4business days. The delivery delay caused by logistics companies, weather and other objective factors is beyond our control.
Return & Exchange Rules
All return and exchange services shall be implemented in accordance with our independent Return Policy, and the two documents shall be used together.
- We support returns and exchanges within 30 days after you receive the goods. The returned products must be kept unused, with complete original packaging, accessories and manuals.
- For product quality problems, wrong delivery or missing accessories caused by us, we will bear the return shipping cost and provide full refund or free replacement.
- Returns due to personal reasons shall be borne by the customer for the return shipping fee, and the original shipping fee will not be refunded.
- Consumable parts such as blades and nozzles, as well as products that have been artificially damaged, disassembled or used for a long time, are not eligible for return and exchange.
Intellectual Property
- All trademarks, logos, texts, pictures, videos, graphic designs and other intellectual property content on this website belong to VOYSILI.
- Users shall not copy, tamper, spread, use the website content for commercial publicity or infringement. Once any infringement behavior is found, we will reserve the right to pursue legal responsibilities.
- You may not use our brand name and trademark without authorization to carry out any commercial activities.
Prohibited Behaviors
When using this website, you shall not:
- Publish or spread illegal, obscene, insulting, threatening and other inappropriate content;
- Use plug-ins, robots and other tools to maliciously refresh, snap up or attack the website;
- Impersonate others or submit false information;
- Violate relevant U.S. local laws and website rules.
Disclaimer
- We will try our best to ensure the normal operation of the website, but we do not guarantee that the website will not be interrupted, wrong or faulty due to network, equipment and other reasons.
- We are not liable for any losses caused by your improper operation, wrong use of products or failure to follow the product instructions.
- The product warranty only covers manufacturing quality problems. Damage caused by improper use, overload, falling and artificial damage is not within the warranty scope.
Policy Update
We have the right to update these Terms & Conditions according to business adjustments and market changes. The updated content will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the website after the update means that you accept the new terms.
Contact Information
If you have any questions about these terms, please contact our customer service team: Email: [email protected]
